Abstract

This White Paper is a contribution of the European Network on Quality of Experience in Multimedia Systems and Services, Qualinet (COST Action IC 1003, see www.qualinet.eu), to the scientific discussion about the term “Quality of Experience” (QoE) and its underlying concepts. It resulted from the need to agree on a w orking definition for this term which facilitates the communication of ideas within a multidisciplinary group, where a joint interest around multimedia communication systems exists, however approache d from different perspectives . Thus, the concepts and ide as cited in this paper mainly refer to the Quality of Experience of multimedia communication systems, but may be helpful also for other areas where QoE is an issue.