Martín Varela
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Ecosystem for Customer Experience Management
Antonio Cuadra
,
Mar Cutanda
,
Andreas Aurelius
,
Kjell Brunströmm
,
Jorge López de Vergara
,
Martín Varela
,
Jukka-Pekka Laulajainen
,
Anderson Morais
,
Ana Cavalli
,
Abdelhamid Mellouk
,
Brice Augustin
,
Ismael Pérez Mateos
July 2014
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In A. Mellouk and A. Cuadra (eds.) “Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring”, Iste / Wiley & Sons, 2014. ISBN 978-1-84821-672-3
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